Terms of Service

Last updated: July 2026

1. About these terms

These terms apply whenever you engage Deepbleu ("we", "us", "our") to design, build, or maintain an automation, AI agent, or connected workflow for your business ("you", "the client"). By engaging our services, you agree to these terms.

2. Our services

Deepbleu designs, builds, and maintains custom automations and AI-driven systems, including:

AI automation development
AI chatbots
WhatsApp automation
CRM integration
API integrations
Custom workflows
Consulting
Website automation
AI voice agents

The specific scope of any project will be agreed with you, in writing, before work begins.

3. Quotes

Quotes are valid for 30 days from the date issued.
Work begins only once we've received your first month's payment and you've provided everything we need to get started. This includes any logins, API keys, branding, content, approvals, or access we've requested. Delays in providing these will delay your start date accordingly.
If the scope changes once work is underway, we'll agree a new quote with you before continuing.

4. Payments

Payment is made by EFT, using the bank account details provided on your invoice.
Fees are billed monthly, in advance, for as long as your automation is active with us.
Invoices are payable within 7 days unless otherwise agreed in writing.
Late payments may incur a reasonable late fee, as set out on your invoice.
If payment is not received within 7 days of the billing date, your automation will be paused until payment is made.
Fees are quoted in South African Rand (ZAR) unless otherwise agreed. International clients are responsible for any currency conversion or international transfer charges on their end.

5. Refund policy

Monthly fees already paid are non-refundable once the billing period has started.
Cancelling your subscription stops future billing, but does not refund the current month.
Hosting and third-party API costs already incurred are non-refundable.

6. Project timelines

Estimated go-live dates are provided once the scope of a project is agreed. Delays caused by you (for example, late information, access, or approvals) or by third-party providers we depend on will extend the go-live date accordingly. We'll let you know as soon as we're aware of any impact on timing.

7. Your responsibilities

To deliver the service, you agree to provide, when needed:

Login details and API keys for systems we're connecting to
Branding, images, and content
Timely approvals and feedback
Any other access reasonably required to build and run the automation

Delays in providing any of the above will extend project timelines accordingly.

8. Intellectual property

Because this is billed monthly rather than as a single upfront fee:

You have the right to use the automation, integration, or system we've built for your business for as long as your monthly payments are up to date, along with full ownership of your branding, your customer data, your logos, and your content.
We retain ownership of the automation itself, along with our general frameworks, AI prompts, reusable code, templates, and know-how, and may reuse non-client-specific components in other work.
If you cancel or fall behind on payments, we may pause or end your access to the automation.

9. Third-party services

Delivering our services often relies on third-party platforms and providers, such as OpenAI, Meta, the WhatsApp Cloud API, Make.com, Airtable, Google Cloud, Calendly, Twilio, and Stripe, among others. We are not responsible for outages, pricing changes, or service interruptions caused by these third-party providers. Any costs charged directly by these providers (such as API usage fees) are separate from our fees unless otherwise agreed.

10. AI disclaimer

AI systems can make mistakes, misunderstand context, or produce inaccurate or incomplete output, sometimes called "hallucination." While we build and test automations carefully, you remain responsible for reviewing AI-generated content, decisions, or outputs before relying on them, particularly where they affect your customers, finances, or legal obligations.

11. No guarantee of uninterrupted operation

We cannot guarantee that any automation will run without interruption, error, or occasional downtime, including where this is caused by a third-party platform, an internet outage, or a change made by you or a third party to a connected system.

12. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the fees you've paid us for that automation in the 12 months before the claim arose. We are not liable for:

Lost profits or business interruption
Indirect or consequential damages
Data loss caused by third-party services
Decisions made using AI-generated outputs

13. Confidentiality

We will keep confidential any non-public business information you share with us in the course of a project, and will not disclose it to third parties except as needed to deliver the service (for example, to a hosting or workflow provider) or as required by law.

14. Termination

Either party may cancel this ongoing engagement with reasonable written notice. If you cancel, you'll keep access to your automation for the rest of the period you've already paid for. For example, if you cancel a week after your monthly payment, you'll still have access right up until the next billing date, at which point your automation is shut down and no further payment is taken.

15. Governing law

These terms are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of the South African courts. By engaging us from outside South Africa, you agree that South African law and courts govern this agreement, unless otherwise agreed in writing.

16. Changes to these terms

We may update these terms from time to time. If you continue using our services after an update takes effect, that means you accept the updated terms.

17. Contact us

Questions about these terms can be sent to Info@deepbleu.co.za.

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